The CUFF Volunteer Manager (VM) is responsible for overseeing the Volunteer Department, which includes recruiting, training, scheduling and managing all festival volunteers and communicating and addressing the personnel needs of other festival department heads. Evening and weekend hours required. The VM is a seasonal, but full-time position during the festival, scheduled to begin May 1, 2017 and end June 15, 2017. The VM reports to CUFF’s Artistic Director and IFP Chicago’s Assistant Director and Executive Director.
The VM is responsible for working with festival department heads to learn and address the personnel needs of each department. The VM manages the volunteer team for the 24th Chicago Underground Film Festival including recruiting, training, scheduling and managing each volunteer. The VM will conduct outreach to past festival volunteers, IFP Chicago members, universities and college students, and the greater Chicago community to recruit potential volunteers and advertise the festival.
The VM will prepare a festival wrap report and will coordinate a post-festival exit interview with CUFF’s Artistic Director and IFP Chicago’s Assistant Director.
Duties include, but are not limited to:
Review, edit and distribute training manuals.
Prepare and schedule volunteer training sessions and orientation meetings.
Conduct training/orientation sessions in conjunction with other festial department heads
Ensure that all volunteers are trained and scheduled and will be prepared to solve personnel needs if and when they arise.
Create and maintain a master festival volunteer schedule, and disseminate the schedule to CUFF staff and volunteers.
Track all volunteer information (names, email address, phone numbers and hours worked) in a spreadsheet.
Work volunteer shifts at venues where volunteers are present.
Be on call the week leading up to and the week of the festival to answer any volunteer questions and address any gaps in hours or volunteer needs from department heads that will arise.
Supreme communication and organization skills, and an acute attention to detail
A proclivity to solve problems quickly and thoroughly
Extensive experience with Google Drive, spreadsheets and word processors
Subconsciously professional customer service skills
Previous festival experience
If you are interested in applying, send an email to firstname.lastname@example.org with VOLUNTEER MANAGER as the subject line, and attach your cover letter, resume and why you want to join the CUFF staff in the body of the email. An IFP Chicago staff member will contact you to set up an interview. CUFF is a program of IFP Chicago.